5. Support

Help!  I think my account has been hacked!!

Unfortunately, you can't undo a password leak—once it's out, it's out. You must assume the account data is exposed. However, if you notify us quickly you can minimize the risk before it is too late.
Here are five steps to take if your Google Apps account has been compromised.

Where can I get help for other questions?

The first and best tool available is to search the internet.  Google Apps is used by many thousands of users and hundreds of organizations so you are almost guaranteed to find the information you require without having to contact any other support team.  Most often, you will find the best answer on Google's own support sites.  To be honest, this is the tool of choice for the Global Help Desk and the SIL Google Admin teams.

Second, visit our Google Apps Learning Center forum (a Google Group), where many questions, tips and solutions have been posted.  If a keyword search does not provide a past posting that answers your question, create a new posting and let your peers help you.  (Note: the first time you visit this forum, you will need to "Join this group", a very simple and automatic process.)

Additional options:

 
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This site is maintained by the SIL Google Admin team, part of SIL's Global Technology and Information Services.  Offices are on the JAARS Center in Waxhaw, NC USA, just south of Charlotte, NC
 
SIL Google Admin
JAARS Inc.
PO Box 248
Waxhaw, NC 28173 USA 
Phone: +1 704-843-6399
 

JAARS


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