The SIL Google Admin and Global Help Desk teams use a hardware/software solution from Bomgar which allows us to fairly quickly establish a remote connection to your device (computer, phone, tablet). This not only allows us to see what you see but also to remotely control your device to resolve problems and provide a level of training to help you become productive.
Use this link to start a Bomgar remote screen sharing session with a support representative.
5. Support >